Lead Coordinator, Patient Service Center

AltaMed Health Services Corporation; Anaheim (CA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings with company

Paid Time Off & Holidays

Tuition Reimbursement

Job summary

AltaMed Health Services Corporation is seeking a Lead Patient Service Center Coordinator in Anaheim, CA to supervise front-line staff and ensure smooth patient interactions. The role includes guiding Patient Service Representatives, handling escalations, and supporting outreach and insurance verification tasks.

The ideal candidate will have a high school diploma or equivalent, bilingual English/Spanish preferred, and at least four years in a customer service role with lead responsibilities.

Qualifications

• High school diploma or equivalent required.
• Bilingual English/Spanish preferred.
• Four years of experience in a customer service environment with a lead role preferred.

Responsibilities

• Provide guidance and direction to the Patient Service Representative staff daily.
• Handle escalations and participate in staff meetings and trainings.
• Manage incoming queues, patient outreach, and insurance verification.
• Assist with patient registration and resolve general patient inquiries.
• Fill in for Supervisor when unavailable as needed.

Skills

Customer service leadership

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

## Lead Coordinator, Patient Service CenterApply: In Person: Anaheim, CA 92805: Full time: Posted Yesterday: JR11126**Grow Healthy**If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.**Job Overview**The Lead Patient Service Center Coordinator is responsible for providing support to the Patient Service Representative staff by providing guidance and direction as needed daily. The Lead’s responsibilities may include the role of the Patient Service Coordinator I and II, as well as filling in for the Supervisors when the Supervisors are unavailable. In addition, the Lead handles escalations as needed, participates in focus groups for strategic initiatives, and facilitates staff meetings and trainings. The Lead serves as a leader amongst their peers. Lastly, the Lead can handle all incoming queues as well as patient outreach and insurance verification, outbound calls, patient registration, and resolving general patient inquiries.**Minimum Requirements*** High school Diploma or equivalent required.* Bilingual English/Spanish preferred.* Four years of experience preferred working in a customer service environment where a lead service/support role was primarily performed.**Compensation**$27.25 - $31.97 hourly**Compensation Disclaimer**Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.**Benefits & Career Development*** Medical, Dental and Vision insurance* 403(b) Retirement savings plans with employer matching contributions* Flexible Spending Accounts* Commuter Flexible Spending* Career Advancement & Development opportunities* Paid Time Off & Holidays* Paid CME Days* Malpractice insurance and tail coverage* Tuition Reimbursement Program* Corporate Employee Discounts* Employee Referral Bonus Program* Pet Care Insurance**Job Advertisement & Application Compliance Statement**AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.