Patient Services Center Lead & Trainer

AltaMed Health Services Corp; Anaheim (CA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement with employer match

Tuition Reimbursement Program

Paid Time Off & Holidays

Malpractice tail coverage

Job summary

AltaMed Health Services Corp in Anaheim is seeking a Lead Patient Service Center Coordinator to guide the Patient Service Representative staff and ensure smooth daily operations with a focus on quality patient care. The Lead may assume PSC I/II roles, fill in for Supervisors when unavailable, handle escalations, participate in focus groups, and lead staff meetings and trainings.

You will oversee patient outreach, insurance verification, outbound calls, registration, and inquiries, with bilingual

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish preferred.
• Four years of customer service experience with a lead role preferred.

Responsibilities

• Guide Patient Service Representatives and provide direction as needed daily.
• Fill in for PSC I/II or Supervisors when they are unavailable.
• Handle escalations and participate in focus groups for initiatives.
• Lead staff meetings and trainings with peers.
• Manage patient outreach, insurance verification, and registrations.
• Address general patient inquiries and questions.

Skills

Leadership

Customer service

Bilingual English/Spanish

Education

High School Diploma

Job description

AltaMed Health Services Corp in Anaheim is seeking a Lead Patient Service Center Coordinator to guide the Patient Service Representative staff and ensure smooth daily operations with a focus on quality patient care. The Lead may assume PSC I/II roles, fill in for Supervisors when unavailable, handle escalations, participate in focus groups, and lead staff meetings and trainings.

You will oversee patient outreach, insurance verification, outbound calls, registration, and inquiries, with bilingual