Patient Services & Care Coordinator

Duke Health; Mooresville (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Duke Health Lake Norman Hospital in Mooresville, NC, seeks an organized clinic support specialist to coordinate daily clinic readiness, patient check-in/out, and billing activities. The role emphasizes accurate demographic verification, cash handling, and appointment coordination within Maestro Care systems.

Responsibilities include preparing charts, posting co-payments, and arranging labs and procedures while maintaining patient confidentiality and adhering to policy.

Qualifications

• Education: high school diploma or equivalent.
• Minimum of one year of work experience in directly communicating with patients or the public.
• Experience coordinating multiple tasks in a healthcare setting preferred.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Check-in/out patients and verify demographics; post co-payments and balances.
• Schedule tests and procedures; coordinate labs and ancillary services.
• Explain billing policies and collect payments per policy.
• Return and file medical records; manage encounter forms and documentation.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Telephone etiquette

Organizational skills

Education

High school diploma

Job description

Duke Health Lake Norman Hospital in Mooresville, NC, seeks an organized clinic support specialist to coordinate daily clinic readiness, patient check-in/out, and billing activities. The role emphasizes accurate demographic verification, cash handling, and appointment coordination within Maestro Care systems.

Responsibilities include preparing charts, posting co-payments, and arranging labs and procedures while maintaining patient confidentiality and adhering to policy.