Patient Services & Scheduling Specialist

Duke Careers; Mooresville (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

Duke Health Lake Norman Hospital in Mooresville, NC seeks a part-time Patient Service Associate to coordinate daily clinic prep, check-in/out, scheduling, cash handling and patient communications. 19 hours per week, part-time position with focus on accurate data entry and excellent customer service.

The role involves patient identification, appointment flow, charge posting and referrals coordination in a busy outpatient setting.

Qualifications

• Minimum of one year of patient service or front desk experience.
• Knowledge of clinical office workflows and patient intake.
• Ability to verify patient information and collect payments.

Responsibilities

• Check-in and check-out patients; schedule appointments.
• Enter pre-visit orders and prepare patient charts.
• Post co-payments and balances on accounts due.
• Explain billing policies and collect payments as needed.

Skills

Communication

Data entry

Medical terminology

Telephone etiquette

Education

High school diploma

Job description

Duke Health Lake Norman Hospital in Mooresville, NC seeks a part-time Patient Service Associate to coordinate daily clinic prep, check-in/out, scheduling, cash handling and patient communications. 19 hours per week, part-time position with focus on accurate data entry and excellent customer service.

The role involves patient identification, appointment flow, charge posting and referrals coordination in a busy outpatient setting.