Patient Service Associate, Urgent Care

Jobtailor; Hillsborough (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Jobtailor in Hillsborough, NC is seeking an administrative coordinator to support daily clinic operations. You will review next-day patients, prepare charts, and enter pre-visit orders in Maestro Care.

You will verify patient information, check in arrivals, handle billing tasks, and coordinate labs with a focus on HIPAA-compliant, accurate record-keeping and courteous patient service.

Qualifications

• High school diploma or equivalent knowledge of basic grammar and mathematical principles.
• At least one year of work experience directly communicating and providing service to patients or the public.
• Preferably experience in a healthcare-related field.
• Experience coordinating multiple tasks or activities.
• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work.
• Schedule three 12-hour shifts with rotating weekends, including holidays.

Responsibilities

• Coordinate administrative tasks supporting daily clinic operations.
• Prepare for clinic visits by reviewing next-day patients and preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Check in patients upon arrival and verify demographic data in Maestro Care.
• Identify and attach necessary documents and coordinate labs and procedures.
• Audit encounter forms for completeness and accuracy.
• Collect and post co-payments and account balances.
• Explain billing according to policies and disseminate messages to staff.

Skills

Patient Check-In Coordination

Medical Terminology Knowledge

Verbal & Written Communication

Data Entry Skills

Organizational Skills

Customer Service Orientation

Ability To Provide Instructions

Education

High school diploma

Tools

Maestro Care

Billing Systems

PC Proficiency

Job description

• Coordinate and perform administrative tasks supporting daily clinic operations
• Prepare for clinic visits by reviewing next-day patients and completing preparation activities
• Enter pre-visit orders and prepare new patient charts
• Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag
• File history sheets, ancillary reports, and required patient record documentation
• Return medical records
• Attach HIPAA/Medicare documents to encounter forms
• Check in patients upon arrival
• Identify correct patient information in Maestro Care
• Verify and edit patient demographic data in Maestro Care
• Identify the appropriate account for each patient visit
• Present and explain required forms and obtain signatures
• Complete Maestro Care check-in files and manage alerts
• Collect and post co-payments and account balances
• Imprint patient-specific chart and requisition/transmittal documents
• Copy, file, and distribute insurance cards
• Coordinate requested labs and procedures
• Maintain private physician office charts
• Prepare and investigate missing encounter forms
• Audit encounter forms for completeness and accuracy
• Batch encounter forms or post charges in Maestro Care
• Schedule tests, procedures, and return appointments
• Complete and distribute ancillary service requisitions
• Explain billing according to PRMO credit and collection policies
• Determine cash amounts due based on insurance plans
• Check out patients
• Answer telephones and take and deliver messages to physicians, nurses, and others
• Accurately and timely report medical information from patients and referring physicians
• Disseminate messages according to practice communication standards

Requirements

• High school education or equivalent knowledge of basic grammar and mathematical principles
• Minimum of one year of work experience directly communicating and providing service to patients or the public
• Preferably experience in a healthcare-related field
• Experience effectively coordinating multiple tasks or activities
• Strong verbal and written communication
• Basic PC and data entry skills
• Knowledge of medical terminology and telephone etiquette
• Ability to organize and prioritize work
• Ability to provide oral and written instructions
• Ability to interact tactfully with customers and establish and maintain effective relationships
• Ability to apply departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms
• Schedule availability for three 12-hour shifts with rotating weekends, including holidays

Core Competencies

Demonstrates proficiency in administrative tasks within a clinical setting, including patient check-in, data entry in Maestro Care, and coordination of medical records. Exhibits strong communication skills and the ability to manage multiple tasks effectively while adhering to healthcare regulations.

Highest-signal resume keywords

• Maestro Care Data Entry
• Patient Check-In Coordination
• Medical Terminology Knowledge
• Strong Verbal And Written Communication
• Task Prioritization And Organization

ATS Optimization Keywords

Hard Skills

• Data Entry Skills
• Medical Record Management
• Patient Chart Preparation
• Insurance Billing Knowledge
• Encounter Form Auditing

Soft Skills

• Effective Communication
• Customer Service Orientation
• Tactful Interaction
• Organizational Skills
• Ability To Provide Instructions

Industry Keywords

• HIPAA Compliance
• Healthcare Administration
• Patient Demographic Verification
• Clinical Operations Support
• PRMO Credit And Collection Policies