Front Desk Patient Services - Full-Time Temporary

Sharp Community Medical Group; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

FocusHealth Medical Group in San Diego, CA is seeking a Front Desk Patient Service Representative (PSR) to be the welcoming first point of contact for patients and visitors.

The full-time, temporary role requires excellent communication, organization, and professionalism to support check-ins, scheduling, billing, HIPAA compliance, and a smooth front-office workflow. Spanish bilingual skills are a plus, and EPIC experience is preferred.

Qualifications

• 2 years of receptionist experience, preferably in a medical setting.
• EPIC front desk experience.
• Proficient in phone etiquette and managing multiple lines.
• Strong organizational skills and attention to detail.
• Demonstrated self-motivation and ability to multitask.
• Record of consistent attendance.
• Prior experience in a medical office setting.
• Bilingual skills in Spanish a plus.

Responsibilities

• Greet patients and visitors warmly, maintaining eye contact upon entering the center.
• Exhibit friendliness and courtesy in interactions with patients and co-workers.
• Efficiently manage patient check-ins, appointment scheduling, and demographic verification.
• Collect co-pays and handle financial transactions with accuracy.
• Adhere to HIPAA regulations for patient information confidentiality.
• Inform patients of any appointment delays and manage concerns with professionalism.
• Schedule and confirm follow-up appointments.
• Handle incoming calls and direct them appropriately.
• Maintain a clean, organized front office, ensuring all supplies are well-stocked.
• Comply with all safety guidelines and policies.

Skills

Receptionist experience

EPIC front desk

Phone etiquette

Organization

Self-motivation

Multitasking

Attendance

Medical office experience

Spanish (bilingual)

Tools

EPIC

Job description

FocusHealth Medical Group in San Diego, CA is seeking a Front Desk Patient Service Representative (PSR) to be the welcoming first point of contact for patients and visitors.

The full-time, temporary role requires excellent communication, organization, and professionalism to support check-ins, scheduling, billing, HIPAA compliance, and a smooth front-office workflow. Spanish bilingual skills are a plus, and EPIC experience is preferred.