Patient Service Representative - Physical Therapy - Hillcrest

Scripps Health; San Diego (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Full benefits

Job summary

Scripps Health is seeking a Patient Service Representative in the Physical Therapy department at Scripps Mercy Hospital San Diego. The role supports front-line registration, scheduling, insurance verification and check-out processes to ensure a positive patient experience.

You will handle demographic and insurance information, collect payments, verify referrals, and coordinate with care teams, all while delivering courteous service in a busy hospital setting.

Qualifications

• Proficiency in computer applications and accurate monetary handling.
• Excellent communication and customer service skills.
• Strong organizational and analytical abilities with problem-solving mindset.
• Preferred one year in customer service or healthcare/medical office environment.
• Knowledge of medical terminology, insurance and billing guidelines.

Responsibilities

• Interacting with patients and providers to gather information for accurate registration.
• Assigning Medical Record Number, appointment scheduling, payment collection and check-out.
• Responding to customer billing and payment inquiries.
• Managing check in/out processes, demographic/insurance verification and end-of-day reporting.
• Scheduling and confirming appointments and entering insurance details.
• Initiating and validating referrals/authorizations.
• Providing proactive customer service and escalating to leadership when needed.

Skills

Customer service

Communication

Math skills

Cash handling

Organizational skills

Analytical skills

Problem solving

Computer skills

Job description

Description

This is a benefitted Full Time position (80 hours per pay period)with a Monday - Thursday schedule from 9:30AM - 6PM and a Friday schedule from 9AM - 5:30PM, located at our Scripps Mercy Hospital in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Join a caring team supporting Scripps Mercy Hospital San Diego as a Patient Service Representative in the Physical Therapy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.


• Responding to customer billing and payment inquires.


• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.


• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.


• Initiating and validating referrals/authorizations.


• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.


• Scripps is a Great Place to Work Certified company for 2026.


• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.


• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.


• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.


• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.


• Excellent communication and customer service skills.


• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.


• Able to adapt, prioritize and meet deadlines.


• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job

Business Office

Primary Location

Central San Diego County-SAN DIEGO-SCRIPPS MERCY HOSPITAL SAN DIEGO

Work Locations

SCRIPPS MERCY HOSPITAL SAN DIEGO 4077 FIFTH AVENUE SAN DIEGO 92103

Organization

Scripps Mercy San Diego

Job Posting

Sep 23, 2026, 11:02:04 PM

Benefit Status

FT - FULL-TIME WITH BENEFITS

Minimum Rate (USD): 25.95 - Maximum Rate (USD): 32.56

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.