Patient Service Representative - Check In / Check Out - Torrey Pines

Scripps Health; California (MO); Hybrid; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Career development

Retirement options

Job summary

Scripps Health's Torrey Pines clinic is hiring a Patient Service Representative for the Check In/Check Out area. This full-time role is Monday–Friday, 8AM–5PM, handling patient registration, appointment scheduling, and payments, while delivering excellent customer service to patients and providers.

You will verify demographics and insurance information, manage end-of-day reporting, and coordinate referrals and authorizations to ensure a smooth patient experience across the front desk and

Qualifications

• Experience in healthcare reception or check-in/out.
• Strong customer service and communication skills.
• Ability to verify demographics and insurance information.
• Familiarity with scheduling systems and medical records handling.

Responsibilities

• Greet and check in patients, collect information, and assign medical record numbers.
• Schedule and confirm appointments by phone or in person.
• Address billing inquiries and collect payments as applicable.
• Verify patient demographics and insurance details during visits.
• Coordinate referrals/authorizations and ensure proper documentation.

Skills

Patient registration

Appointment scheduling

Billing inquiries

Customer service

Insurance verification

Job description

This is aFull-Timeposition (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Clinic in Torrey Pines. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic - Torrey Pines as a Patient Service Representative in the Check In/Check Out department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.