Patient Service and Billing Specialist - Flexible Hours

Carolinas Medical Center; Chicago (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Medical Group (AMG) N. Kedzie site in Chicago is seeking a Patient Service Representative to deliver high-quality patient service and support the ambulatory care team.

The role includes scheduling, registration, billing, and handling inquiries with a focus on accurate data entry and patient care. The position requires a high school diploma, 1–2 years of customer service experience, and preferred bilingual Spanish/English abilities.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.
• Bilingual Spanish/English preferred

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Spanish language

Education

High school diploma or equivalent

Job description

Advocate Medical Group (AMG) N. Kedzie site in Chicago is seeking a Patient Service Representative to deliver high-quality patient service and support the ambulatory care team.

The role includes scheduling, registration, billing, and handling inquiries with a focus on accurate data entry and patient care. The position requires a high school diploma, 1–2 years of customer service experience, and preferred bilingual Spanish/English abilities.