Patient Scheduling & Support Specialist

Marathon Health; United States; Remote; USD 26,000 - 34,000; Full time

Job summary

Marathon Health is seeking a Scheduling Coordinator to deliver exceptional customer service in a call center setting. You will manage patient communications, schedule services in Salesforce and Athena EMR, and provide basic technical support including portal registration and password resets.

The role requires strong communication, conflict resolution, and precise documentation of patient records, supporting wellness programs and collaboration with the Patient Support Team to improve patient care.

Qualifications

• Bachelor’s Degree and 1+ year of customer service experience in a call center preferred.
• Healthcare or insurance industry experience preferred.

Responsibilities

• Provide exceptional customer service in a call center environment.
• Schedule acute, preventive, and other services using Salesforce or Athena EMR.
• Provide basic technical support (password resets, portal registration, navigation).
• Document and maintain patient records across systems accurately.
• Support wellness and incentive programs and relay feedback for resolution.
• Collaborate with the Patient Support Team to integrate service into operations.

Skills

Customer service

Call center

Data entry

Microsoft Office

Education

Bachelor's Degree

Tools

Salesforce

Athena EMR

Job description

Marathon Health is seeking a Scheduling Coordinator to deliver exceptional customer service in a call center setting. You will manage patient communications, schedule services in Salesforce and Athena EMR, and provide basic technical support including portal registration and password resets.

The role requires strong communication, conflict resolution, and precise documentation of patient records, supporting wellness programs and collaboration with the Patient Support Team to improve patient care.