Scheduling Coordinator

MH Health Care Services PC; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Marathon Health is seeking a Scheduling Coordinator to deliver exceptional customer service in a call center setting. You will manage patient communications, schedule services using Salesforce/EMR, and provide basic technical support while documenting records accurately.

Ideal candidates hold a Bachelor's degree with 1+ year of healthcare or insurance experience and demonstrate professionalism, confidentiality, and strong organizational skills to support wellness programs and patient care.

Qualifications

• Bachelor's Degree and 1+ year of customer service experience in a call center preferred or equivalent.
• 1+ year in healthcare or insurance industry preferred.

Responsibilities

• Deliver exceptional customer service in a call center.
• Manage patient communications via phone and written inquiries.
• Schedule services using Salesforce and EMR (Athena) and triage requests.
• Provide basic technical support (password resets, patient portal enrollment).
• Document and maintain accurate patient records across systems.
• Support wellness and incentive programs and monitor feedback for escalation.

Skills

Professionalism & Communication

Problem-Solving

Organizational Skills

Technical Proficiency

Confidentiality

Customer Service

Education

Bachelor's Degree

Tools

Microsoft Office (Word)

Excel

PowerPoint

Teams

SharePoint

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Scheduling Coordinator delivers exceptional customer service in a call center environment by managing patient communications, scheduling, and providing basic technical support. This role involves addressing inquiries professionally, managing conflict effectively, building rapport, and accurately documenting patient records. Additionally, the Scheduling Coordinator supports wellness and incentive programs, monitors feedback to elevate concerns for resolution and collaborates with the Patient Support Team to integrate customer service into operations while assisting with other tasks as needed to ensure team success and promote Marathon Health's mission of improving patient care.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Champion exceptional customer service while serving as a collaborative Marathon Health teammate
• Manage incoming patient communications in a call center environment, including phone calls and written inquiries
• Schedule acute, preventive, and other services using Salesforce and/or EMR (Athena), while triaging requests appropriately
• Provide basic technical support, including password resets, patient portal registration, and navigation assistance
• Respond to patient inquiries in a professional, timely, and courteous manner, managing conflict effectively and building rapport
• Accurately document, update, and maintain patient records across relevant systems
• Support patient wellness and incentive programs through data entry, guidance, and updates in the Marathon Health portal
• Monitor client and patient feedback, escalating concerns to the appropriate department for resolution
• Collaborate with the Patient Support Team to integrate customer service seamlessly into clinical and non-clinical operations
• Perform additional duties as needed to support the Patient Support Team

QUALIFICATIONS

Bachelor's Degree and a minimum of one (1) year customer service experience in a call center environment preferred or equivalent combination of education and experience. A minimum of one (1) year of healthcare or insurance industry experience is preferred.

DESIRED ATTRIBUTES

• Professionalism and Communication Excellent verbal and written communication skills. Pleasant, patient, and composed demeanor with the ability to remain calm under pressure and handle complaints or conflict positively and effectively.
• Problem-Solving and Critical Thinking Strong problem-solving, critical thinking, and attention to detail. Solution-oriented approach to negative situations and ability to provide excellent customer care.
• Organizational and Task Management Ability to manage tasks and projects with time-sensitive deadlines. Good organizational skills and self-motivation to work independently or collaboratively as part of a team.
• Technical Proficiency Proficiency with computers, strong typing skills, and experience with Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, etc.). Ability to adapt quickly to new tools and technologies.
• Customer Service and Confidentiality Knowledge of customer service best practices and ability to maintain confidentiality in all interactions.

Pay Range: $19.00-25.00/hr

The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.