Patient Scheduling & Support Specialist

Marathon Health

Indiana

On-site

USD 26,000 - 34,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Marathon Health is seeking a Scheduling Coordinator to deliver exceptional customer service in a call center while managing patient communications and scheduling using Salesforce and Athena EMR. You will provide basic technical support and accurately document records across systems.

This role supports wellness programs and collaborates with the Patient Support Team to improve operations. The position requires a Bachelor’s degree and at least one year of customer service experience, preferably in

Qualifications

Bachelor's degree required or equivalent experience in a customer service setting.
Minimum 1 year of customer service experience in a call center preferred.
Healthcare or insurance industry experience is preferred.

Responsibilities

Deliver exceptional customer service in a call center by managing patient communications.
Schedule acute, preventive, and other services using Salesforce and/or Athena EMR.
Provide basic technical support such as password resets and patient portal navigation.
Document, update, and maintain patient records across systems accurately.
Support wellness and incentive programs through data entry and updates in the Marathon Health portal.
Escalate patient feedback and collaborate with the Patient Support Team to improve operations.