Patient Scheduling & Support Specialist

MH Health Care Services PC; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Marathon Health is seeking a Scheduling Coordinator to deliver exceptional customer service in a call center setting. You will manage patient communications, schedule services using Salesforce/EMR, and provide basic technical support while documenting records accurately.

Ideal candidates hold a Bachelor's degree with 1+ year of healthcare or insurance experience and demonstrate professionalism, confidentiality, and strong organizational skills to support wellness programs and patient care.

Qualifications

• Bachelor's Degree and 1+ year of customer service experience in a call center preferred or equivalent.
• 1+ year in healthcare or insurance industry preferred.

Responsibilities

• Deliver exceptional customer service in a call center.
• Manage patient communications via phone and written inquiries.
• Schedule services using Salesforce and EMR (Athena) and triage requests.
• Provide basic technical support (password resets, patient portal enrollment).
• Document and maintain accurate patient records across systems.
• Support wellness and incentive programs and monitor feedback for escalation.

Skills

Professionalism & Communication

Problem-Solving

Organizational Skills

Technical Proficiency

Confidentiality

Customer Service

Education

Bachelor's Degree

Tools

Microsoft Office (Word)

Excel

PowerPoint

Teams

SharePoint

Job description

Marathon Health is seeking a Scheduling Coordinator to deliver exceptional customer service in a call center setting. You will manage patient communications, schedule services using Salesforce/EMR, and provide basic technical support while documenting records accurately.

Ideal candidates hold a Bachelor's degree with 1+ year of healthcare or insurance experience and demonstrate professionalism, confidentiality, and strong organizational skills to support wellness programs and patient care.