Remote Scheduling Coordinator for Patient Care and Support

Marathon Health, LLC; United States; Remote; USD 26,000 - 34,000; Full time

Job summary

Marathon Health, LLC is seeking a Scheduling Coordinator to deliver exceptional customer service in a remote call center. You will manage patient communications, schedule acute and preventive services, and provide basic technical support.

The role requires a Bachelor’s Degree and at least one year in customer service; healthcare or insurance experience is preferred. Proficiency with Salesforce, EMR (Athena), and MS Office is expected, with a professional, confidential approach.

Qualifications

• Bachelor’s Degree and at least 1 year of customer service experience, preferably in a call center.
• Bachelors' or healthcare/insurance experience is preferred.
• Strong communication and ability to maintain confidentiality in all interactions.

Responsibilities

• Manage incoming patient communications by phone and email in a call center.
• Schedule acute, preventive, and other services using Salesforce and/or EMR (Athena), triaging requests appropriately.
• Provide basic technical support including password resets and patient portal registration.
• Document, update, and maintain patient records across relevant systems.
• Support wellness and incentive programs and help integrate customer service with operations.

Skills

Communication

Customer service

Conflict resolution

Typing

Tech proficiency

Education

Bachelor’s Degree

Tools

Microsoft Office

Salesforce

Athena EMR

Job description

Marathon Health, LLC is seeking a Scheduling Coordinator to deliver exceptional customer service in a remote call center. You will manage patient communications, schedule acute and preventive services, and provide basic technical support.

The role requires a Bachelor’s Degree and at least one year in customer service; healthcare or insurance experience is preferred. Proficiency with Salesforce, EMR (Athena), and MS Office is expected, with a professional, confidential approach.