Scheduling Coordinator

Marathon Health; Indiana; On-site; USD 26,000 - 34,000; Full time

Job summary

Marathon Health is seeking a Scheduling Coordinator to deliver exceptional customer service in a call center while managing patient communications and scheduling using Salesforce and Athena EMR. You will provide basic technical support and accurately document records across systems.

This role supports wellness programs and collaborates with the Patient Support Team to improve operations. The position requires a Bachelor’s degree and at least one year of customer service experience, preferably in

Qualifications

• Bachelor's degree required or equivalent experience in a customer service setting.
• Minimum 1 year of customer service experience in a call center preferred.
• Healthcare or insurance industry experience is preferred.

Responsibilities

• Deliver exceptional customer service in a call center by managing patient communications.
• Schedule acute, preventive, and other services using Salesforce and/or Athena EMR.
• Provide basic technical support such as password resets and patient portal navigation.
• Document, update, and maintain patient records across systems accurately.
• Support wellness and incentive programs through data entry and updates in the Marathon Health portal.
• Escalate patient feedback and collaborate with the Patient Support Team to improve operations.

Skills

Customer service

Communication

Problem solving

Organizational skills

Education

Bachelor's Degree

Tools

Salesforce

Athena EMR

MS Office

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.healthABOUT THE JOBThe Scheduling Coordinator delivers exceptional customer service in a call center environment by managing patient communications, scheduling, and providing basic technical support. This role involves addressing inquiries professionally, managing conflict effectively, building rapport, and accurately documenting patient records. Additionally, the Scheduling Coordinator supports wellness and incentive programs, monitors feedback to escalate concerns for resolution and collaborates with the Patient Support Team to integrate customer service into operations while assisting with other tasks as needed to ensure team success and promote Marathon Health’s mission of improving patient care.ESSENTIAL DUTIES & RESPONSIBILITIESChampion exceptional customer service while serving as a collaborative Marathon Health teammateManage incoming patient communications in a call center environment, including phone calls and written inquiriesSchedule acute, preventive, and other services using Salesforce and/or EMR (Athena), while triaging requests appropriatelyProvide basic technical support, including password resets, patient portal registration, and navigation assistanceRespond to patient inquiries in a professional, timely, and courteous manner, managing conflict effectively and building rapportAccurately document, update, and maintain patient records across relevant systemsSupport patient wellness and incentive programs through data entry, guidance, and updates in the Marathon Health portalMonitor client and patient feedback, escalating concerns to the appropriate department for resolutionCollaborate with the Patient Support Team to integrate customer service seamlessly into clinical and non-clinical operationsPerform additional duties as needed to support the Patient Support TeamQUALIFICATIONSBachelor’s Degree and a minimum of one (1) year customer service experience in a call center environment preferred or equivalent combination of education and experience. A minimum of one (1) year of healthcare or insurance industry experience is preferred.DESIRED ATTRIBUTESProfessionalism and CommunicationExcellent verbal and written communication skills.Pleasant, patient, and composed demeanor with the ability to remain calm under pressure and handle complaints or conflict positively and effectively.Problem-Solving and Critical ThinkingStrong problem-solving, critical thinking, and attention to detail.Solution-oriented approach to negative situations and ability to provide excellent customer care.Organizational and Task ManagementAbility to manage tasks and projects with time-sensitive deadlines.Good organizational skills and self-motivation to work independently or collaboratively as part of a team.Technical ProficiencyProficiency with computers, strong typing skills, and experience with Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, etc.).Ability to adapt quickly to new tools and technologies.Customer Service and ConfidentialityKnowledge of customer service best practices and ability to maintain confidentiality in all interactions.Pay Range: $19.00-25.00/hrThe actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.