Scheduling Support Specialist-FT

Elite Sports Medicine + Orthopedics; Nashville (TN); On-site; USD 23,000 - 25,000; Full time

Job summary

Elite Sports Medicine + Orthopedics in Nashville, TN is seeking a Scheduling Support Specialist for our Midtown location. The role is full-time, weekdays 7:00 AM to 5:00 PM, with no weekends, and involves handling patient calls, scheduling appointments, and ensuring accurate documentation.

You will provide high-level customer service to patients and colleagues, follow provider scripts and scheduling protocols, and collaborate with scheduling and clinical teams to deliver a smooth patient

Qualifications

• Two years of medical office experience required.
• Ability to manage high call volumes and coordinate appointments.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Provide high level customer service to patients, colleagues, and physicians.
• Answer calls and voicemails promptly.
• Schedule new and established patients with providers.
• Follow provider scripts and scheduling policies.
• Ensure patient information and documentation are complete before visits.
• Obtain records and insurance information as needed.
• Communicate professionally with patients and clinicians.

Skills

Customer service

Phone communication

Attention to detail

Teamwork

HIPAA knowledge

Education

Two years medical office experience

Tools

Medical scheduling software

Job description

Job Details

Job location: Midtown - Elite - Nashville, TN 37203

Position type: Full time

Salary range: $17.00 - $18.00 hourly

Job shift: Day

Are you a people person who enjoys helping others and thrives in a fast-paced healthcare environment? Do you enjoy working with patients over the phone, staying organized, and being part of a team? If you're calm under pressure, detail-oriented, and committed to providing excellent customer service, we'd love to have you join our team!

Elite Sports Medicine + Orthopedics is looking for a Scheduling Support Specialist to join our team at our Midtown location.

This is a full-time, Monday-Friday position, with hours scheduled between 7:00 AM and 5:00 PM. No weekends!

What You'll Do

• Provide a high level of customer service to patients, colleagues, and referring physicians
• Answer incoming calls and return voicemails in a timely manner
• Schedule new and established patients for appointments with our providers
• Follow provider-specific scripts, scheduling protocols, and procedures
• Stay up to date on provider contracts and scheduling requirements
• Review patient information to ensure all necessary documentation is available prior to treatment
• Request and obtain records and other required information from hospitals, referring physicians, and other healthcare providers
• Assist with obtaining referring records, demographic information, insurance information, imaging discs, and other necessary documentation
• Copy, scan, and send applicable medical records and documentation
• Communicate professionally and effectively with patients and healthcare professionals
• Work collaboratively with the scheduling and clinical teams to ensure a smooth patient experience

What We're Looking For

• Enjoys helping and communicating with people
• Provides excellent customer service
• Remains calm and professional in a fast-paced environment
• Is highly organized and attentive to detail
• Can effectively manage multiple tasks and priorities
• Works well independently and as part of a team
• Is comfortable communicating with patients and healthcare providers by phone

Additional Responsibilities

• Maintain patient confidentiality and comply with HIPAA, OSHA, and all applicable regulatory and company requirements
• Complete all required annual training programs
• Attend meetings as requested
• Follow the Team Member Handbook and company policies and procedures
• Perform other duties and projects as assigned by the supervisor

KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS

• Knowledge of medical practice procedures and terminology is helpful
• At least two years of appropriate medical office job experience required
• Ability to perform multiple and diverse tasks simultaneously
• Experience performing redundant tasks with minimal error rate
• Experience working in potentially stressful situations
• High-level customer service and communication skills
• Excellent teamwork skills
• Preference for activities involving face-to-face interaction
• Ability to use good judgment in the course of work

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.