Patient-First Scheduling Specialist (In-Office)

ExcelHealth Group; Murfreesboro (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

ExcelHealth Group in Murfreesboro, TN is seeking a Scheduling Assistant for an in-office role supporting daily clinic operations. You will coordinate appointments, manage patient calls, and ensure accurate records to keep the office running smoothly.

This position requires cordial communication, strong organization, and the ability to handle multiple tasks in a fast-paced environment. Remote work is not available, and a patient-first attitude is essential to deliver exceptional care.

Qualifications

• Previous experience in a medical, optometry, or patient-facing office setting.
• Clear, courteous communication and patient-first approach.
• Strong organization and ability to manage multiple priorities.
• Comfort using scheduling software, electronic records, and standard office tools.
• Calm, professional, solution-oriented in high-volume phone environment.
• Proactive mindset with problem-solving and accuracy.

Responsibilities

• Manage and coordinate patient appointments through high-volume phone communication
• Respond to patient inquiries with professionalism, empathy, and excellent customer service
• Confirm, schedule, and reschedule appointments to support efficient clinic flow
• Maintain accurate patient information, appointment schedules, and related documentation
• Partner with providers and clinical team members to keep daily operations running smoothly
• Support patient intake, follow-up, and other administrative needs assigned
• Confirm schedules with providers and clinical team members

Skills

Medical office experience

Customer service

Multitasking

Communication skills

Attention to detail

Problem-solving

Tools

Scheduling software

Electronic health records

Job description

ExcelHealth Group in Murfreesboro, TN is seeking a Scheduling Assistant for an in-office role supporting daily clinic operations. You will coordinate appointments, manage patient calls, and ensure accurate records to keep the office running smoothly.

This position requires cordial communication, strong organization, and the ability to handle multiple tasks in a fast-paced environment. Remote work is not available, and a patient-first attitude is essential to deliver exceptional care.