Patient Scheduling Specialist — Calm, Precise Care

Elite Sports Medicine + Orthopedics; Nashville (TN); On-site; USD 23,000 - 25,000; Full time

Job summary

Elite Sports Medicine + Orthopedics in Nashville, TN is seeking a Scheduling Support Specialist for our Midtown location. The role is full-time, weekdays 7:00 AM to 5:00 PM, with no weekends, and involves handling patient calls, scheduling appointments, and ensuring accurate documentation.

You will provide high-level customer service to patients and colleagues, follow provider scripts and scheduling protocols, and collaborate with scheduling and clinical teams to deliver a smooth patient

Qualifications

• Two years of medical office experience required.
• Ability to manage high call volumes and coordinate appointments.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Provide high level customer service to patients, colleagues, and physicians.
• Answer calls and voicemails promptly.
• Schedule new and established patients with providers.
• Follow provider scripts and scheduling policies.
• Ensure patient information and documentation are complete before visits.
• Obtain records and insurance information as needed.
• Communicate professionally with patients and clinicians.

Skills

Customer service

Phone communication

Attention to detail

Teamwork

HIPAA knowledge

Education

Two years medical office experience

Tools

Medical scheduling software

Job description

Elite Sports Medicine + Orthopedics in Nashville, TN is seeking a Scheduling Support Specialist for our Midtown location. The role is full-time, weekdays 7:00 AM to 5:00 PM, with no weekends, and involves handling patient calls, scheduling appointments, and ensuring accurate documentation.

You will provide high-level customer service to patients and colleagues, follow provider scripts and scheduling protocols, and collaborate with scheduling and clinical teams to deliver a smooth patient