Patient Experience Specialist & Scheduler

Vanderbilt Health; Nashville (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Vanderbilt Health Acute Care Clinic in Nashville provides acute, non-emergency evaluation and treatment with prompt attention, triaged by specialists and supported by on-site lab, pharmacy and radiology services. The busy outpatient setting emphasizes coordinated care and timely intervention.

This is a patient-centered team environment where associates communicate clearly, navigate scheduling across services, and help patients move smoothly from check-in to post-visit follow-up, contributing to

Qualifications

• Experience in healthcare administration and scheduling workflows are desirable.
• Ability to navigate multiple computer systems and portals.
• Strong communication and patient service orientation.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist tasks.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure orders and consults are ready before visits.
• Communicates with patients via the patient portal to route items appropriately.
• Assists with general duties as assigned.

Skills

Patient Scheduling

Patient Documentation

Communication

Epic

Education

High School Diploma or GED

Tools

Epic

Job description

Vanderbilt Health Acute Care Clinic in Nashville provides acute, non-emergency evaluation and treatment with prompt attention, triaged by specialists and supported by on-site lab, pharmacy and radiology services. The busy outpatient setting emphasizes coordinated care and timely intervention.

This is a patient-centered team environment where associates communicate clearly, navigate scheduling across services, and help patients move smoothly from check-in to post-visit follow-up, contributing to