Patient Scheduling Specialist - Onsite Infusion Center

Infusion for Health; Brea (CA); Sur place; USD 30 000 - 34 000; Plein temps

Résumé du poste

Infusion for Health is seeking a Scheduling Coordinator to join our patient care team at the Brea headquarters. The role involves handling incoming calls, assisting patients with scheduling, and maintaining accurate records in our system.

Strong communication and customer service skills are essential, with HIPAA compliance a must. The position is full-time, onsite at our Brea location, requiring Monday through Friday availability from 9:00 AM to 5:30 PM.

Qualifications

• High school diploma / GED (or higher).
• 1+ years of experience in a related environment using phones and computers as primary tools.
• 6+ months of Call Center experience.
• Must be open to work Monday - Friday 9:00AM-5:30PM (Full time).

Responsabilités

• Answer incoming calls and direct to appropriate department.
• Assist patients with scheduling appointments and provide service information.
• Maintain patient records and update center database with accurate data.
• Adhere to HIPAA policies and procedures.
• Make outbound calls for no-shows and appointment confirmations.
• Coordinate with internal departments to follow scheduling guidelines.

Connaissances

Communication

Customer service

Multilingual (EN/ES)

Formation

High school diploma / GED

Outils

Outlook

Team s

Excel

Word

Description du poste

Infusion for Health is seeking a Scheduling Coordinator to join our patient care team at the Brea headquarters. The role involves handling incoming calls, assisting patients with scheduling, and maintaining accurate records in our system.

Strong communication and customer service skills are essential, with HIPAA compliance a must. The position is full-time, onsite at our Brea location, requiring Monday through Friday availability from 9:00 AM to 5:30 PM.