Patient Access / Scheduler / Prior Authorization Coordinator Health Infusion Services

Health Infusion Services; Plainview (NY); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly pay

Job summary

Health Infusion Services seeks an organized Patient Access / Scheduler / Prior Authorization Coordinator to support intake, scheduling, insurance verification, and care coordination in our outpatient infusion setting.

The role requires strong administrative skills, excellent communication, and the ability to manage multiple tasks accurately in a fast-paced clinic environment while maintaining HIPAA compliance.

Qualifications

• Experience in a medical office or infusion setting preferred.
• Experience with scheduling, insurance verification, referrals, and prior authorizations preferred.
• Strong organizational skills and attention to detail.
• Excellent phone communication and customer service.
• Ability to multitask in a fast-paced environment.
• Knowledge of EMR/EHR systems.
• Professional, polished, and patient-centered demeanor.

Responsibilities

• Answer incoming calls professionally and assist patients and providers.
• Schedule infusion and injection appointments for new and returning patients.
• Verify insurance eligibility and benefits.
• Obtain and track prior authorizations and referrals as needed.
• Communicate with provider offices regarding missing documentation and records.
• Maintain accurate patient demographics, insurance, and scheduling data.
• Coordinate with clinical staff to support smooth patient flow.
• Assist with intake, chart preparation, and administrative follow-up.
• Maintain HIPAA confidentiality at all times.

Skills

Organizational skills

Phone communication

Multitasking

Patient-centered demeanor

Attention to detail

Tools

EMR/EHR systems

Job description

Health Infusion Services is seeking an organized, professional, and detail-oriented Patient Access / Scheduler / Prior Authorization Coordinator to join our growing team. This role is essential to supporting patient intake, scheduling, insurance verification, prior authorizations, and overall coordination of care for our outpatient infusion services.

We are a growing outpatient infusion practice focused on delivering safe, professional, patient-centered care in a comfortable, high-end setting. We are looking for someone with strong administrative skills, excellent communication, and the ability to manage multiple responsibilities accurately and efficiently.

Position Overview
This role is responsible for helping patients, providers, and staff navigate the front-end administrative process of infusion care, including scheduling, benefit coordination, insurance verification, prior authorizations, and follow-up communication.

Responsibilities

• Answer incoming calls and respond professionally to patient and provider inquiries
• Schedule new and returning patients for infusion and injection appointments
• Verify insurance eligibility and benefits
• Obtain and track prior authorizations and referrals as needed
• Communicate with provider offices regarding missing documentation, orders, labs, and supporting records
• Maintain accurate patient demographic, insurance, and scheduling information
• Coordinate with clinical staff to support smooth patient flow and appointment readiness
• Assist with intake, chart preparation, and administrative follow-up
• Maintain confidentiality and follow HIPAA requirements at all times

Qualifications

• Prior experience in a medical office, infusion setting, specialty practice, or similar healthcare environment preferred
• Experience with scheduling, insurance verification, referrals, and prior authorizations strongly preferred
• Strong organizational skills and attention to detail
• Excellent phone communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of EMR/EHR systems preferred
• Professional, polished, and patient-centered demeanor

Compensation
$24–$30 per hour

Why Join Health Infusion Services

• Professional outpatient setting
• High-quality, patient-focused care environment
• Opportunity to grow with a modern infusion practice
• Supportive and collaborative team
• Flexible scheduling based on business needs