Patient Scheduling Specialist - In-Office Pensacola

UnitedHealth Group; East Pensacola Heights (FL); Vor Ort; USD 22.000 - 31.000; Vollzeit

Zusammenfassung

UnitedHealth Group in Pensacola, FL is seeking a Scheduling Specialist for an in-office role. You will manage patient referrals and visit schedules, using an online scheduling system to align visits with physician orders and patient needs.

Responsibilities include coordinating with field staff, assigning clinicians with the right experience, and ensuring timely communication to keep visits on track. A strong emphasis on organization and customer service is required.

Qualifikationen

• High school education or equivalent experience
• 1+ years of scheduling experience in a health care setting using an online scheduling system
• Exceptional organizational, customer service, communication, and decision-making skills
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

Aufgaben

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate

Kenntnisse

Scheduling experience

Organizational skills

Customer service

Communication skills

Decision making

OASIS knowledge

Jobbeschreibung

UnitedHealth Group in Pensacola, FL is seeking a Scheduling Specialist for an in-office role. You will manage patient referrals and visit schedules, using an online scheduling system to align visits with physician orders and patient needs.

Responsibilities include coordinating with field staff, assigning clinicians with the right experience, and ensuring timely communication to keep visits on track. A strong emphasis on organization and customer service is required.