Medical Office Front Desk Specialist | Patient Care & Scheduling

Concierge Home Care; Pensacola (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Professional Development

PTO

Bonuses

401(k)

EAP

Health benefits

Mileage reimbursement

Data plan reimbursement

Job summary

Concierge Home Care is seeking a Customer Service Specialist for an in-office role in Pensacola, FL. This position requires at least one year of medical office experience, including front desk duties and phone handling. Familiarity with Availity, UnitedHealthcare portal, and CoverMyMeds is preferred.

You will provide general office support, greet visitors, handle mail, and manage supplies in a busy clinic environment. Excellent customer service and communication skills are essential.

Qualifications

• Some college is required.
• One year of medical office experience (front office) and answering phones is required.
• Experience with Availity, United Healthcare portal, and CoverMyMeds is preferred.
• Ability to handle a high-call environment and stay organized.

Responsibilities

• Provide general office support and clerical tasks.
• Answer and screen incoming calls and direct to appropriate associates.
• Greet guests and manage mail and publications.
• Receive, sort, and distribute mail and packages.
• Order and stock office supplies.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

Some college

Tools

eClinicalWorks

Availity

United Healthcare portal

CoverMyMeds

Microsoft Office

Job description

Concierge Home Care is seeking a Customer Service Specialist for an in-office role in Pensacola, FL. This position requires at least one year of medical office experience, including front desk duties and phone handling. Familiarity with Availity, UnitedHealthcare portal, and CoverMyMeds is preferred.

You will provide general office support, greet visitors, handle mail, and manage supplies in a busy clinic environment. Excellent customer service and communication skills are essential.