Patient Scheduling Specialist II — Caring, Efficient Appointments

Swedish Hospital; Chicago (IL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Tuition reimbursement

Wellness program

HSA options

Retirement match

Job summary

Endeavor Health is seeking a Patient Scheduling Representative II to support Swedish Hospital in Chicago, IL. You will handle high-volume calls, schedule appointments across multiple offices, and verify patient demographics and billing information.

The role requires accurate data entry, knowledge of medical terminology, and excellent customer service. This position is full-time with standard weekday hours and some travel flexibility.

Qualifications

• High School diploma required; health-related coursework preferred.
• One year hospital admissions or scheduling experience preferred.
• Excellent interpersonal and customer service skills; strong phone voice and grammar.

Responsibilities

• Answer high volume calls promptly and courteously with a caring approach.
• Schedule appointments for multiple offices accurately and efficiently.
• Follow department guidelines to ensure service excellence.
• Enter diagnoses and ICD-9 codes per Local Medical Review Policies.
• Gather and verify patient demographics and billing information.

Skills

Customer service

Phone etiquette

MS Office

Medical terminology

Data entry

Education

High School Diploma

Health-related coursework

Tools

MS Office

Web portal

Job description

Endeavor Health is seeking a Patient Scheduling Representative II to support Swedish Hospital in Chicago, IL. You will handle high-volume calls, schedule appointments across multiple offices, and verify patient demographics and billing information.

The role requires accurate data entry, knowledge of medical terminology, and excellent customer service. This position is full-time with standard weekday hours and some travel flexibility.