Senior Patient Scheduling Specialist II - Flexible Hours

NorthShore University HealthSystem; Chicago (IL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Career growth opportunities

Medical, dental, vision plans

Tuition reimbursement

Wellness program

Health Savings Account (HSA)

Retirement plan with company match

Paid time off & holidays

Community involvement opportunities

Job summary

Endeavor Health is seeking a Patient Scheduling Representative II for Swedish Hospital in Chicago, IL. This full-time on-site role involves handling high-volume calls, scheduling across multiple offices, pre-registering patients, and ensuring insurance requirements are met with accurate data entry and referrals.

Ideal candidates have a high school diploma and 1+ year experience in hospital admissions or physician office scheduling, with strong customer service and knowledge of medical

Qualifications

• High School graduate; prefer two+ years of health-related college coursework.
• Experience in hospital admissions, department scheduling, or physician office scheduling is preferred.
• Excellent interpersonal and customer service skills; strong phone voice, grammar and diction.
• Basic knowledge of medical terminology, anatomy & physiology and coding.
• Knowledge of clinical office policies and practices.
• Keyboarding speed 45 wpm.
• MS Office, intranet/internet, and web-based portal functionality.
• Knowledge of Medicare and public aid; managed care payment and reimbursement requirements.

Responsibilities

• Answers high volume of incoming calls promptly and courteously, delivering excellent customer service.
• Accurately schedules appointments for multiple offices.
• Follow department guidelines and protocols to ensure service excellence.
• Enter diagnoses and ICD-9 codes per Local Medical Review Policies.
• Gather complete patient demographics and billing information.
• Pre-register patients in a timely and efficient manner.
• Advise patients of insurance requirements and referrals; ensure financial clearance and reimbursement.
• Explain payments and co-pays; refer to Biller when needed.
• Support and mentor new employees on department policies and procedures.

Skills

Interpersonal skills

Customer service

Phone communication

Medical terminology

Anatomy & physiology

Coding

MS Office

Medicare knowledge

Managed care

Prioritization

Composure under pressure

Cross-department collaboration

Decision making

Education

High School diploma

Health-related college coursework

Tools

MS Office (Word, Excel, PowerPoint)

Web-based portal

Intranet/Internet

Job description

Endeavor Health is seeking a Patient Scheduling Representative II for Swedish Hospital in Chicago, IL. This full-time on-site role involves handling high-volume calls, scheduling across multiple offices, pre-registering patients, and ensuring insurance requirements are met with accurate data entry and referrals.

Ideal candidates have a high school diploma and 1+ year experience in hospital admissions or physician office scheduling, with strong customer service and knowledge of medical