Patient Access & Front Desk Specialist

Endeavor Health; Chicago (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Patient Support Assistant to work at Swedish Hospital in Chicago. The role focuses on managing the front desk, coordinating patient flow, and supporting the clinical team.

The position requires strong customer service skills and Epic experience, with opportunities to contribute to a busy healthcare environment. This is a full-time role with day-shift hours and benefits.

Qualifications

• Education: High school diploma or equivalent work experience is required.
• Experience: 1–2 years in an administrative/customer service preferred, EPIC knowledge and experience preferred. Enjoy working at a fast pace with the capacity to multi-task, displays flexibility, take initiative, and utilize multiple resources to support the role.

Responsibilities

• Manage front desk and waiting area communication from front to back office to move patients through their visits and support the clinical team.
• Answer all incoming telephone calls to the department from patients, physicians, and other departments while handling each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
• Utilize Epic to schedule and register patients for multiple providers, sites and services
• Obtain prior authorization, records and orders as needed to ensure patients arrival to the department to be seamless
• Familiarize yourself with physician preferences, physician availability, practice visit types, and practice protocols
• Obtain prior authorization as needed
• Review department templates daily to ensure patient access and template efficient utilization. Informing Practice Manager of concerns
• Provide other administrative support under the direction of the Physicians and Practice Manager

Skills

Customer service

Epic knowledge

Multi-tasking

Education

High school diploma or equivalent

Tools

Epic

Job description

Endeavor Health is seeking a Patient Support Assistant to work at Swedish Hospital in Chicago. The role focuses on managing the front desk, coordinating patient flow, and supporting the clinical team.

The position requires strong customer service skills and Epic experience, with opportunities to contribute to a busy healthcare environment. This is a full-time role with day-shift hours and benefits.