Patient Scheduling Representative II - Medical Group Neurology

NorthShore University HealthSystem; Chicago (IL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Career growth opportunities

Medical, dental, vision plans

Tuition reimbursement

Wellness program

Health Savings Account (HSA)

Retirement plan with company match

Paid time off & holidays

Community involvement opportunities

Job summary

Endeavor Health is seeking a Patient Scheduling Representative II for Swedish Hospital in Chicago, IL. This full-time on-site role involves handling high-volume calls, scheduling across multiple offices, pre-registering patients, and ensuring insurance requirements are met with accurate data entry and referrals.

Ideal candidates have a high school diploma and 1+ year experience in hospital admissions or physician office scheduling, with strong customer service and knowledge of medical

Qualifications

• High School graduate; prefer two+ years of health-related college coursework.
• Experience in hospital admissions, department scheduling, or physician office scheduling is preferred.
• Excellent interpersonal and customer service skills; strong phone voice, grammar and diction.
• Basic knowledge of medical terminology, anatomy & physiology and coding.
• Knowledge of clinical office policies and practices.
• Keyboarding speed 45 wpm.
• MS Office, intranet/internet, and web-based portal functionality.
• Knowledge of Medicare and public aid; managed care payment and reimbursement requirements.

Responsibilities

• Answers high volume of incoming calls promptly and courteously, delivering excellent customer service.
• Accurately schedules appointments for multiple offices.
• Follow department guidelines and protocols to ensure service excellence.
• Enter diagnoses and ICD-9 codes per Local Medical Review Policies.
• Gather complete patient demographics and billing information.
• Pre-register patients in a timely and efficient manner.
• Advise patients of insurance requirements and referrals; ensure financial clearance and reimbursement.
• Explain payments and co-pays; refer to Biller when needed.
• Support and mentor new employees on department policies and procedures.

Skills

Interpersonal skills

Customer service

Phone communication

Medical terminology

Anatomy & physiology

Coding

MS Office

Medicare knowledge

Managed care

Prioritization

Composure under pressure

Cross-department collaboration

Decision making

Education

High School diploma

Health-related college coursework

Tools

MS Office (Word, Excel, PowerPoint)

Web-based portal

Intranet/Internet

Job description

Hourly Pay Range:

$21.10 - $30.60 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Scheduling Representative II
• Location: Swedish Hospital - Chicago, IL
• Full Time (40 hours per week)
• Hours: Monday to Friday 8:30AM-5:30PM

• Required Location: This role includes some travel to other locations and requires flexible hours to meet operational needs

What you will do:

• Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
• Accurately, appropriately and efficiently schedules appointments for multiple offices.
• Follow specific department guidelines and protocols, ensuring service excellence at all times.
• Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
• Gathers complete and accurate patient type, demographic and billing information.
• Pre-registers patients in a timely and efficient manner.
• Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
• Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SCMG Biller when necessary.
• Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
• Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.

ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION:

• Patient Name and Demographic information
• Financial information
• Ability to View Patient's Record

What you will need:

• Education & Experience- High School graduate; prefer two or more years of health related college course work.
• Experience: Preferred one year experience in hospital admissions, hospital department scheduling, or in physician office scheduling.
• Knowledge & Skills: Excellent interpersonal and customer service skills.Excellent phone voice - proper grammar, diction.
• Basic knowledge of medical terminology, anatomy & physiology and coding.
• Knowledge of clinical office or department general policies and practices.
• Keyboarding at 45wpm.
• Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
• Knowledge of Medicare, Public Aid.
• Managed care payment and reimbursement requirements. Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.
• Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations.
• Ability to interact positively and effectively with multiple departments.
• Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
• Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.

Benefits offered by Endeavor Health include:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.