Patient Scheduling Specialist I - Impactful Care Scheduling

Carle; Champaign (IL); Vor Ort; USD 24.000 - 39.000; Vollzeit

Zusammenfassung

Carle Health in Champaign, IL seeks a Patient Scheduling Specialist I to screen and route patient inquiries by phone, ensuring accurate documentation and timely scheduling. The role emphasizes clear communication between patients, providers, and care teams.

Training includes four weeks Mon-Fri with one evening and one weekend shift; final schedule is based on department need and onboarding. This role supports Carle Health by guiding patients to the right services and coordinating care teams to

Qualifikationen

• Experience in customer service required.
• Strong telephone and communication skills.
• Ability to document inquiries accurately.

Aufgaben

• Answering, scheduling, documenting and following up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
• Educates patients and providers regarding insurance, provider, department/location, payment options and availability of Carle services.
• Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.
• Answers telephone, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards.

Kenntnisse

Customer service

Phone communication

Documentation

Demographic verification

Jobbeschreibung

Carle Health in Champaign, IL seeks a Patient Scheduling Specialist I to screen and route patient inquiries by phone, ensuring accurate documentation and timely scheduling. The role emphasizes clear communication between patients, providers, and care teams.

Training includes four weeks Mon-Fri with one evening and one weekend shift; final schedule is based on department need and onboarding. This role supports Carle Health by guiding patients to the right services and coordinating care teams to