Scheduling Specialist

Carle; Champaign (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Champaign, IL seeks a Patient Scheduling Specialist I to screen and route patient inquiries by phone, ensuring accurate documentation and timely scheduling. The role emphasizes clear communication between patients, providers, and care teams.

Training includes four weeks Mon-Fri with one evening and one weekend shift; final schedule is based on department need and onboarding. This role supports Carle Health by guiding patients to the right services and coordinating care teams to

Qualifications

• Experience in customer service required.
• Strong telephone and communication skills.
• Ability to document inquiries accurately.

Responsibilities

• Answering, scheduling, documenting and following up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
• Educates patients and providers regarding insurance, provider, department/location, payment options and availability of Carle services.
• Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.
• Answers telephone, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards.

Skills

Customer service

Phone communication

Documentation

Demographic verification

Job description

Overview

First four weeks of training is mandatory and will take place Mon-Fri with one evening and one weekend training shift. Final schedule is based on department need and is determined during week 3-4 of onboarding.

The Patient Scheduling Specialist I is responsible for accurately screening and completion of callers' inquiries by telephone. Responsible for accurately documenting inquiries from patient and providers for screening, scheduling and directing patients to appropriate providers, services or level of care. Provides information to patients to fully utilize and benefit from all of Carle services. Facilitates communication between self, providers, and patients to ensure that needs of patient are met.

Qualifications

Certifications: , Education: , Work Experience: Customer service

Responsibilities

• Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
• Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
• Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.
• Answers telephone, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.