Patient Scheduling Specialist — Hybrid/Remote Role

US Oncology Inc.; Peoria (IL); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer0

Company-paid life, short-term, andlong

Health Savings Account (HSA) & FSA

Paid time off and holidays

Employee Assistance Program (EAP)

Perks Program discounts

Job summary

US Oncology Inc. is seeking a Telephone Scheduling Coordinator in Peoria, IL to handle about 100 calls daily, scheduling and coordinating patient appointments across office visits, scans, labs, and procedures.

You will document all interactions in the EMR and collaborate with providers and staff. The role requires a high level of professionalism, empathy, and strong communication skills in a fast-paced environment; on-site training with potential transition to remote work after training, subject

Qualifications

• High school diploma or GED (required).
• 3+ years of experience in a healthcare setting (preferred).
• Strong communication, problem‑solving, and multitasking skills.
• Familiarity with EMR systems and medical terminology.
• Ability to work independently and as part of a team in a fast‑paced environment.

Responsibilities

• Answer and manage approximately 100 calls daily, including scheduling appointments.
• Schedule patient appointments for office visits, scans, labs, and procedures following established protocols.
• Communicate appointment details and instructions clearly to patients and internal staff.
• Document all call interactions and scheduling details accurately in the EMR.
• Coordinate with providers and other departments to ensure accurate scheduling and follow‑up.
• Handle missed or changed appointments and ensure timely rescheduling.
• Maintain professionalism and compassion when dealing with patients, including those who may be upset.
• Support the scheduling team with administrative tasks as needed.
• Follow HIPAA and all company policies and procedures.
• Perform all other Scheduler duties as requested.

Skills

Communication skills

Problem-solving

Multitasking

Medical terminology

Education

High school diploma or GED

Tools

EMR systems

Job description

US Oncology Inc. is seeking a Telephone Scheduling Coordinator in Peoria, IL to handle about 100 calls daily, scheduling and coordinating patient appointments across office visits, scans, labs, and procedures.

You will document all interactions in the EMR and collaborate with providers and staff. The role requires a high level of professionalism, empathy, and strong communication skills in a fast-paced environment; on-site training with potential transition to remote work after training, subject