Scheduling Coordinator - Peoria

The US Oncology Network; Peoria (IL); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer contribution

Life, short-term, and long-term-disabi

Paid time off and holidays

Employee Assistance Program (EAP)

Job summary

The US Oncology Network in Peoria, IL is seeking a Telephone Scheduling Coordinator to manage high-volume patient scheduling and ensure a smooth, empathetic caller experience. The role handles about 100 calls daily from start to finish, with on-site training and support from the scheduling team.

The successful candidate will maintain professional communication, document interactions in the EMR, and coordinate with providers to ensure timely appointments while upholding HIPAA regulations.

Qualifications

• High school diploma or GED required.
• 3+ years in a healthcare setting preferred.
• Strong communication, problem-solving, and multitasking skills.

Responsibilities

• Answer and manage approximately 100 calls daily, including scheduling, rescheduling, and inquiries.
• Schedule patient appointments for office visits, scans, labs, and procedures.
• Communicate appointment details and instructions clearly to patients and internal staff.
• Document all call interactions and scheduling details accurately in the EMR.
• Coordinate with providers and other departments for accurate scheduling and follow-up.
• Handle missed or changed appointments and ensure timely rescheduling.
• Maintain professionalism and compassion when dealing with patients, including those upset or stressed.
• Support the scheduling team with administrative tasks as needed.
• Follow HIPAA and all company policies and procedures.

Skills

Communication

Problem solving

Multitasking

Teamwork

Education

High school diploma or GED

Tools

EMR systems

Job description

Overview

The Telephone Scheduling Coordinator is responsible for all aspects of patient scheduling, managing high-volume inbound and outbound calls. This role ensures a smooth and efficient scheduling experience for patients. The Patient Scheduling Coordinator will handle approximately 100 calls per day, from start to finish, and will be trained on all aspects of scheduling. They will work closely with the rest of the scheduling team to support patient care coordination.

Overview

The Telephone Scheduling Coordinator is responsible for all aspects of patient scheduling, managing high-volume inbound and outbound calls. This role ensures a smooth and efficient scheduling experience for patients. The Patient Scheduling Coordinator will handle approximately 100 calls per day, from start to finish, and will be trained on all aspects of scheduling. They will work closely with the rest of the scheduling team to support patient care coordination. This position requires exceptional customer service skills. The Patient Scheduling Coordinator serves as the first point of contact for patients and must consistently demonstrate professionalism, empathy, and strong communication abilities. The ideal candidate will be able to create a positive experience on every call, effectively address patient needs, and maintain a calm, solutions‑focused approach in a fast‑paced, high‑volume call environment.

Location

Peoria, IL (On‑site training required; eligible to transition to a fully remote work arrangement following completion of training, subject to manager approval and business needs.)

Pay & Benefits

• Pay Range: $16.00 – $25.00/hour (Based on experience, education, and other factors)
• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs – Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company‑paid life, short‑term, and long‑term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

Responsibilities

What You’ll Do

• Answer and manage approximately 100 calls daily, including scheduling appointments, rescheduling, and handling inquiries.
• Schedule patient appointments for office visits, scans, labs, and procedures following established protocols.
• Communicate appointment details and instructions clearly to patients and internal staff.
• Document all call interactions and scheduling details accurately in the electronic medical record (EMR).
• Coordinate with providers and other departments to ensure accurate scheduling and follow‑up.
• Handle missed or changed appointments and ensure timely rescheduling.
• Maintain professionalism and compassion when dealing with patients, including those who may be upset or stressed.
• Support the scheduling team with administrative tasks as needed.
• Follow all legal regulations including HIPAA, and all company policies and procedures.
• Perform all other Scheduler duties as requested.

Qualifications

What We’re Looking For

• High school diploma or GED (required)
• 3+ years of experience in a healthcare setting (preferred)
• Strong communication, problem‑solving, and multitasking skills
• Familiarity with EMR systems and medical terminology
• Ability to work independently and as part of a team in a fast‑paced environment

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Involves contact with patients and public.