Patient Scheduling Specialist - Hybrid Remote

US Oncology Network-wide Career Opportunities; Peoria (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

US Oncology Network-wide Career Opportunities in Peoria, IL, seeks a Telephone Scheduling Coordinator to manage high-volume calls, schedule appointments, and coordinate with care teams. The role emphasizes patient experience, HIPAA compliance, and accurate EMR documentation.

On-site training with potential transition to remote work subject to approval. Ideal candidates have strong communication skills, empathy, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED (required).
• 3+ years of experience in a healthcare setting (preferred).
• Strong communication, problem-solving and multitasking skills.
• Familiarity with EMR systems and medical terminology.

Responsibilities

• Answer and manage approximately 100 calls daily, including scheduling appointments, rescheduling, and handling inquiries.
• Schedule patient appointments for office visits, scans, labs, and procedures following established protocols.
• Communicate appointment details and instructions clearly to patients and internal staff.
• Document all call interactions and scheduling details accurately in the EMR.
• Coordinate with providers and other departments to ensure accurate scheduling and follow-up.
• Handle missed or changed appointments and ensure timely rescheduling.
• Maintain professionalism and compassion when dealing with patients, including those upset or stressed.
• Support the scheduling team with administrative tasks as needed.
• Follow HIPAA and all company policies and procedures.
• Perform all other Scheduler duties as requested.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or GED

Tools

EMR systems

Medical terminology

Job description

US Oncology Network-wide Career Opportunities in Peoria, IL, seeks a Telephone Scheduling Coordinator to manage high-volume calls, schedule appointments, and coordinate with care teams. The role emphasizes patient experience, HIPAA compliance, and accurate EMR documentation.

On-site training with potential transition to remote work subject to approval. Ideal candidates have strong communication skills, empathy, and the ability to multitask in a fast-paced environment.