Patient Scheduling Specialist — Healthcare Concierge

Baptist Health; Miami (FL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive health resources

Wellness program to reduce deductible

Tuition reimbursement

Job summary

Baptist Health is seeking an administrative scheduler to manage patient appointments across medical services in the Miami area. You will verify demographics and insurance information, register patients, and maintain accurate records while delivering professional customer service to patients and families.

The role requires high attention to detail, strong communication skills, and experience with scheduling systems.

Qualifications

• Experience in healthcare or customer service preferred.
• Medical terminology knowledge required.
• Experience with high volume calls.

Responsibilities

• Schedule patient appointments (surgical, diagnostic therapy and other procedures/treatments).
• Verify demographic and insurance information.
• Register patients and enter data into scheduling systems.
• Maintain records and accounts.
• Provide professional customer service.
• Greet and assist patients.

Skills

Customer service

Verbal and written communication

Multitasking

Organized

Detail-oriented

Education

High School diploma / GED

Tools

Microsoft Office

Scheduling Systems

Centricity

Pathways Healthcare Scheduling

Chartlinks

Job description

Baptist Health is seeking an administrative scheduler to manage patient appointments across medical services in the Miami area. You will verify demographics and insurance information, register patients, and maintain accurate records while delivering professional customer service to patients and families.

The role requires high attention to detail, strong communication skills, and experience with scheduling systems.