Compassionate Patient Access Scheduler

Baptist Health; Miami (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Baptist Health in Miami is hiring for a Patient Access/Call Center role. You will schedule patient appointments across diagnostic, surgical, therapy, and physician visits while verifying demographics and insurance details in our scheduling system.

The position requires strong data entry, excellent customer service, and the ability to work in a fast-paced environment. Bilingual English/Spanish/Creole is preferred.

Qualifications

• High school diploma or equivalent required; additional certs welcomed.
• Excellent customer service and interpersonal communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Bilingual English, Spanish/Creole preferred; accurate data entry essential.

Responsibilities

• Schedule patient appointments across diagnostic, surgical, therapy, and physician visits.
• Verify demographic and insurance information; register patients in scheduling system.
• Work in a call center environment and meet individual quality metrics.
• Deliver compassionate, professional, and confidential service in line with HIPAA guidelines.

Skills

Customer service

Multilingual English/Spanish/Creole

Attention to detail

Data entry accuracy

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

Baptist Health in Miami is hiring for a Patient Access/Call Center role. You will schedule patient appointments across diagnostic, surgical, therapy, and physician visits while verifying demographics and insurance details in our scheduling system.

The position requires strong data entry, excellent customer service, and the ability to work in a fast-paced environment. Bilingual English/Spanish/Creole is preferred.