Patient Access Scheduler 1, Provider and Member Services, FT 8:30A-5P

Baptist Health; Florida; Sur place; USD 24 000 - 31 000; Plein temps

Résumé du poste

Baptist Health is seeking a Patient Access Specialist to schedule patient appointments (diagnostic, surgical, therapy, physician office visits) and verify demographics and insurance information. The role requires data entry in a scheduling system and a call center environment, with a focus on meeting quality metrics and delivering compassionate service.

The incumbent should have a High School diploma or equivalent, pass the Patient Access training, and be able to work in a fast-paced setting.

Qualifications

• High School diploma or equivalent required.
• Pass Patient Access training course.
• Ability to work in high-volume, fast-paced environment.
• Accurate typing and basic math skills.
• Knowledge of HIPAA, AHCA, EMTALA, Medicare guidelines.

Responsabilités

• Schedule patient appointments (diagnostic, surgical, therapy, physician office visits and other procedures).
• Verify demographics and insurance information; register patients.
• Enter data into scheduling system; work in a call center style environment.
• Meet individual quality metrics while delivering professional, compassionate service.

Connaissances

Customer service

Interpersonal skills

Communication

Detail oriented

Team player

Bilingual English/Spanish

Formation

High School Diploma or equivalent

Outils

EMR systems

Microsoft Office

Data entry

Description du poste

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.
• g.
• , Microsoft Office, knowledge of EMR applications, etc.
• ) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets