Patient Access Scheduler 1, OP Centralized Scheduling, FT, 9:30A-6P

Baptist Health; Miami (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Baptist Health in Miami is hiring for a Patient Access/Call Center role. You will schedule patient appointments across diagnostic, surgical, therapy, and physician visits while verifying demographics and insurance details in our scheduling system.

The position requires strong data entry, excellent customer service, and the ability to work in a fast-paced environment. Bilingual English/Spanish/Creole is preferred.

Qualifications

• High school diploma or equivalent required; additional certs welcomed.
• Excellent customer service and interpersonal communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Bilingual English, Spanish/Creole preferred; accurate data entry essential.

Responsibilities

• Schedule patient appointments across diagnostic, surgical, therapy, and physician visits.
• Verify demographic and insurance information; register patients in scheduling system.
• Work in a call center environment and meet individual quality metrics.
• Deliver compassionate, professional, and confidential service in line with HIPAA guidelines.

Skills

Customer service

Multilingual English/Spanish/Creole

Attention to detail

Data entry accuracy

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.
• g.
• , Microsoft Office, knowledge of EMR applications, etc.
• ) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets