Patient Scheduling Specialist - Care Team Liaison

Dana-Farber Cancer Institute; Boston (MA); Hybrid; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston invites applications for a Patient Scheduling Assistant starting October 2026. This role supports established patient scheduling with emphasis on accuracy, patient service, and coordination with clinicians and staff.

Responsibilities include multi-provider scheduling, collecting clinical information in person or by phone, and serving as liaison among patients, families and care teams, while ensuring compliance with scheduling guidelines and billing

Qualifications

• Bachelor’s degree in health administration or related field preferred.
• Up to 1 year healthcare or customer service experience.

Responsibilities

• Schedule patient appointments across multiple providers per guidelines.
• Obtain detailed clinical information face-to-face, by phone, or electronically.
• Provide information regarding insurance referrals when needed.
• Serve as liaison between patients, families and providers.
• Triaging calls and directing patient flow as needed.
• Assist in scheduling complex research protocols and proper billing processes.

Skills

Multi-tasking

Verbal communication

Written communication

Computer proficiency

Customer service

Problem solving

Organization

Education

Bachelor’s degree preferred (health administration or related field)

Tools

Scheduling systems

Job description

Dana-Farber Cancer Institute in Boston invites applications for a Patient Scheduling Assistant starting October 2026. This role supports established patient scheduling with emphasis on accuracy, patient service, and coordination with clinicians and staff.

Responsibilities include multi-provider scheduling, collecting clinical information in person or by phone, and serving as liaison among patients, families and care teams, while ensuring compliance with scheduling guidelines and billing