Patient Access & Scheduling Specialist

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA is seeking a New Patient Coordinator to manage incoming calls, schedule visits, and coordinate patient intake with clinical teams. The role emphasizes high-quality customer service and adherence to standard procedures to ensure a smooth patient experience.

The position emphasizes teamwork, fast problem solving, and detailed data collection to support patient care across physicians, nurses, and support staff.

Qualifications

• Bachelor's degree preferred with up to 1 year healthcare/customer service experience.
• Excellent communication, organization, and customer service skills.
• Ability to multi-task and respond to inquiries promptly.

Responsibilities

• Provide administrative support and coordination for new patient care, especially incoming calls.
• Triages questions and resolves requests in real time when possible.
• Complete patient intake information for callers requiring action.
• Recognize emergencies and respond using SOPs and critical thinking.
• Serve as a patient liaison, routing calls per triage guidelines.
• Schedule patient visits and coordinate changes across providers.
• Collect detailed clinical information and escalate as needed.
• Assist in processing paperwork and EMR portal onboarding.

Skills

Communication

Organizational skills

Customer service

Attention to detail

Multitasking

Phone etiquette

PC proficiency

Education

Bachelor's degree in health administration or related field

Job description

Dana-Farber Cancer Institute in Boston, MA is seeking a New Patient Coordinator to manage incoming calls, schedule visits, and coordinate patient intake with clinical teams. The role emphasizes high-quality customer service and adherence to standard procedures to ensure a smooth patient experience.

The position emphasizes teamwork, fast problem solving, and detailed data collection to support patient care across physicians, nurses, and support staff.