Medical Operations Scheduler & Patient Concierge

Mental Health Cooperative; Columbia (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Mental Health Cooperative in Tennessee is seeking a detail-oriented Administrative Scheduler to coordinate appointments for consumers with physicians and nursing staff, ensuring timely communication and accurate calendars. The role includes arranging transportation, handling phones, processing insurance verification, collecting co-pays, and providing clerical support to Medical Operations.

Team-oriented environment with focus on compliance, privacy (HIPAA) and professional, friendly service to

Responsibilities

• Maintain and coordinate scheduling of new and return appointments for consumers with physicians and nursing staff. Assure a system of communication of these appointments to appropriate staff.
• Schedule transportation for return appointments when necessary via assisting consumers in communicating with external transportation companies.
• Answer phones promptly and courteously, retrieving messages when needed.
• Assume responsibility for the maintenance of professional calendars and schedules of Medical Operations.
• Prepare and distribute daily appointment schedules to physicians, nurses and appropriate staff.
• Ensure that consumers are checked. Leave no consumer waiting for an extended period of time without checking on them.
• Present and maintain friendly customer service attitude.
• Provide administrative support to Medical Operations staff as coordinated through the Clinic Administration Team to include faxing, filing and distributing the mail.
• Keep the lobby, kitchen area and desk area neat and clear of boxes and other clutter.
• Assist with insurance verification, scanning insurance cards, verifying coverage, and reporting any errors.
• Collect co-pays and makes change.
• Performs other duties as assigned.
• Responsible for attending all mandatory in-services, continuing education and annual health requirements
• Comply with all Corporate Compliance policies, practices and procedures
• Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director
• Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
• Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by HIPAA
• Participate in proactive team efforts to achieve departmental and company goals
• Perform other duties as assigned
• Provide leadership to others through example and sharing of knowledge/skill
• Follow all policies and procedures set by the Agency

Job description

Mental Health Cooperative in Tennessee is seeking a detail-oriented Administrative Scheduler to coordinate appointments for consumers with physicians and nursing staff, ensuring timely communication and accurate calendars. The role includes arranging transportation, handling phones, processing insurance verification, collecting co-pays, and providing clerical support to Medical Operations.

Team-oriented environment with focus on compliance, privacy (HIPAA) and professional, friendly service to