Patient Scheduling Specialist — Access Center I

NYU Langone Health; Boynton Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Support for career development

Positive work environment

Job summary

A healthcare institution in Boynton Beach is seeking an Access Center Representative I to act as the first welcome for callers. The role involves scheduling patient appointments and responding to inquiries while ensuring a positive patient experience. Ideal candidates should have a high school diploma and experience in customer service. The role requires strong active listening, empathy, and communication skills. This position offers opportunities for career development and is part of a supportive work environment.

Qualifications

• 6 months+ of Contact Center or Customer Service-related experience preferred.
• Ability to communicate effectively with all levels of the organization.

Responsibilities

• Respond to inquiries regarding appointments, referrals, and services.
• Schedule appointments for NYU FGP specialties.
• Manage conversations with high sensitivity and good judgment.
• Display empathy and courtesy during interactions.
• Participate in service recovery using the LEARN model.

Skills

Customer service

Active listening

Empathy

Education

High school diploma or equivalent

Job description

A healthcare institution in Boynton Beach is seeking an Access Center Representative I to act as the first welcome for callers. The role involves scheduling patient appointments and responding to inquiries while ensuring a positive patient experience. Ideal candidates should have a high school diploma and experience in customer service. The role requires strong active listening, empathy, and communication skills. This position offers opportunities for career development and is part of a supportive work environment.