Patient Access & Call Center Specialist

TCA Health; Chicago (IL); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Competitive pay

Benefits

Respectful work culture

Job summary

A leading healthcare provider in Chicago is seeking a Call Center/Patient Service Representative to serve as the first point of contact for patients. The role involves answering calls, scheduling appointments, and providing support with empathy. Ideal candidates will have a high school diploma, 1-2 years of relevant experience, and strong communication and multitasking skills. Join a mission-driven team offering competitive pay and a respectful, compassionate work culture.

Qualifications

• 1–2 years in call center, healthcare, or customer service setting.
• Familiarity with EHR systems and HIPAA a plus.

Responsibilities

• Answer inbound calls from patients and assist with scheduling.
• Verify and update patient records and insurance in EHR.
• Provide friendly and respectful service to all callers.
• Handle patient concerns with empathy.

Skills

Strong communication skills

Multitasking skills

Education

High school diploma or equivalent

Tools

EHR systems

Athena knowledge

Job description

A leading healthcare provider in Chicago is seeking a Call Center/Patient Service Representative to serve as the first point of contact for patients. The role involves answering calls, scheduling appointments, and providing support with empathy. Ideal candidates will have a high school diploma, 1-2 years of relevant experience, and strong communication and multitasking skills. Join a mission-driven team offering competitive pay and a respectful, compassionate work culture.