Patient Access Specialist – High-Volume Scheduler

2600 White Plains Hospital Medical Center; South Broadway (WA); On-site; USD 28,000 - 41,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Front Desk/Patient Access Center representative to handle patient inquiries, appointment scheduling, and referrals. The role requires strong customer service skills and experience in a fast-paced call center environment.

Responsibilities include ensuring accurate patient data, coordinating with departments, and maintaining professionalism across channels. A high school diploma or GED is required, with preference for prior physician practice or

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Previous physician practice experience preferred.
• Previous call center experience preferred.
• Basic medical terminology, electronic scheduling, electronic medical record experience preferred.

Responsibilities

• Responds to multi-channel inquiries regarding appointments, referrals, refills, etc. per scheduling guidelines.
• Maintains high level of customer experience while handling call queues.
• Demonstrates active listening, empathy, courtesy, and professionalism with callers and colleagues.
• Seeks to resolve caller inquiries in a single interaction.
• Ensures proper patient identification, accurate demographics and insurance coverage, and updating medical records.

Skills

Customer service

Call center

Telephone etiquette

Multitasking

English proficiency

Education

High school diploma or GED

Tools

Electronic scheduling

Electronic medical records

Job description

White Plains Hospital Medical Center is seeking a Front Desk/Patient Access Center representative to handle patient inquiries, appointment scheduling, and referrals. The role requires strong customer service skills and experience in a fast-paced call center environment.

Responsibilities include ensuring accurate patient data, coordinating with departments, and maintaining professionalism across channels. A high school diploma or GED is required, with preference for prior physician practice or