Patient Scheduling Specialist

Arkansas Urology; Little Rock (AR); On-site; USD 34,000 - 42,000; Full time

Job summary

Arkansas Urology in Little Rock is seeking an office scheduling coordinator to manage the daily function of the scheduling desk, greet patients, handle phone calls, and coordinate appointments and records.

This role requires accuracy, HIPAA awareness, and experience with EMR/EHR and Outlook; Monday–Friday days; training provided, team environment, and opportunity to contribute to patient care.

Qualifications

• Minimum 6 months of related healthcare experience or training.
• Knowledge of EMR/EHR systems and Microsoft Outlook.
• Experience scheduling appointments and managing a call queue preferred.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner and provide instructions.
• Update patient information and schedule/cancel/reschedule appointments; obtain records and insurance details.
• Answer phones pleasantly and record messages for physicians and nurses; revise schedules as needed.
• Schedule radiology and/or procedures as directed.
• Prepare physician schedules with an accurate workload list.
• Request historical medical records from providers as needed for treatment.
• Use EMR system for appointment management and scheduling.
• Maintain office supplies and confidentiality per HIPAA.
• Address patient questions about appointments and referrals.
• Manage daily tasks and clinical inbox; respond to voicemails.
• Perform any other related duties as required.

Skills

Mental alertness

Adaptability

Office skills

Communication

Education

High school diploma or GED

Tools

EMR/EHR systems

Microsoft Outlook

Job description

Arkansas Urology in Little Rock is seeking an office scheduling coordinator to manage the daily function of the scheduling desk, greet patients, handle phone calls, and coordinate appointments and records.

This role requires accuracy, HIPAA awareness, and experience with EMR/EHR and Outlook; Monday–Friday days; training provided, team environment, and opportunity to contribute to patient care.