Patient Scheduling Specialist - Medical Appointments

Arkansas Heart Hospital; Little Rock (AR); On-site; USD 30,000 - 38,000; Full time

Job summary

Arkansas Heart Hospital is seeking a Scheduling Clerk responsible for handling scheduling correspondence, appointments and related inquiries, in person or by phone. The role includes coordinating with physicians and departments, verifying demographics and insurance, and ensuring confidentiality of patient information.

Additional duties include training new schedulers as part of team lead responsibilities when assigned and maintaining clear written communications about schedule changes to staff

Qualifications

• Two years related work experience required, preferably in a medical office.
• Knowledge of medical office terminology desirable.
• Proficient computer skills required.

Responsibilities

• Schedules, coordinates and reschedules patients appointments.
• Maintains and updates physician schedules and confirms appointments.
• Verifies patient demographics and insurance.
• Answers incoming calls professionally and directs callers.
• Keeps patients informed about account balances and collects payments if needed.
• Communicates schedule changes to staff and clinical team.
• Ensures patient information confidentiality.
• Assists with training of new schedulers (team lead duties) as assigned.

Skills

Medical terminology

Communication skills

Proficient computer skills

Education

High School diploma

Job description

Arkansas Heart Hospital is seeking a Scheduling Clerk responsible for handling scheduling correspondence, appointments and related inquiries, in person or by phone. The role includes coordinating with physicians and departments, verifying demographics and insurance, and ensuring confidentiality of patient information.

Additional duties include training new schedulers as part of team lead responsibilities when assigned and maintaining clear written communications about schedule changes to staff