Medical Scheduling & Insurance Concierge

Cape Fear Valley Health; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Orthopedics FC in Fayetteville, NC seeks a clerical professional to support patient appointment scheduling, pre-registration, and insurance verification. The role involves verifying benefits, obtaining authorizations, and communicating expectations to patients and referring offices.

Responsibilities include scheduling, test sequencing coordination, and patient financial counseling. The incumbent must manage multiple tasks in a fast-paced setting while maintaining accuracy and

Qualifications

• High school diploma or equivalent required.
• College courses in Business or Health Care Administration and/or Computer Technology preferred.
• Medical terminology required within one year of employment.

Responsibilities

• Receive orders and schedule outpatient appointments for all modalities except biopsy and special procedures and all radiology outpatient facilities.
• Determines proper scheduling requirements and/or limitations according to requested tests/procedures and schedules resources.
• Coordinates add-on and same-day appointments as required.
• Ensures proper test sequencing with minimal patient delays, when multiple testing is required.
• Performs insurance eligibility/benefit verification, utilizing various mechanisms and documenting information in the registration system.
• Pre-registers the patient for upcoming visit(s).
• Calls patient to remind of appointment date, time, location, and preparation for procedures; informs of financial responsibility.
• Validates medical necessity (LMRP/LCD review) for Medicare and Non-Medicare cases.
• Informs patient of liabilities and collects co-pays, co-insurances, deductibles, deposits and balances at pre-registration.
• Provides patient education during scheduling; informs on preparations for diagnostic testing and scheduling instructions.
• Sends/communicates appointment confirmation to referring office.
• Reconciles charge reports daily and communicates errors to staff.
• Other duties as assigned.

Skills

English Proficiency

Customer service

Communication skills

Multitasking

Stress management

Education

High school diploma or equivalent

Business/Health Care Admin coursework

Medical terminology within 1 year

Tools

Microsoft Office

Job description

Cape Fear Orthopedics FC in Fayetteville, NC seeks a clerical professional to support patient appointment scheduling, pre-registration, and insurance verification. The role involves verifying benefits, obtaining authorizations, and communicating expectations to patients and referring offices.

Responsibilities include scheduling, test sequencing coordination, and patient financial counseling. The incumbent must manage multiple tasks in a fast-paced setting while maintaining accuracy and