Patient Scheduling & Records Specialist

UMass Memorial Health; Milford (MA); On-site; USD 34,000 - 62,000; Full time

Job summary

UMass Memorial Health in Milford, MA seeks a detail‑oriented medical office assistant to provide essential secretarial and administrative support for a clinical office. You will handle patient registration, scheduling, records management, and front desk duties with a focus on accuracy and patient service.

The role requires a high school diploma or equivalent and specialized medical secretarial training, plus proficiency in MS Office and medical terminology.

Qualifications

• High School diploma or equivalent and specialized medical secretarial/medical office training.
• Proficient in MS Office applications and medical terminology.
• Experience with patient scheduling/record/billing systems and strong customer service.

Responsibilities

• Greet patients/visitors and handle inquiries; provide information or refer as needed.
• Register patients, collect co-pays, maintain records, and process scheduling.
• Verify demographics and insurance, enter data into scheduling/billing systems.
• Schedule visits, manage daily calendars, and contact patients to fill vacancies.
• Prepare and close medical records; coordinate retrieval of records.
• Maintain logs and prepare documents per department needs.

Skills

MS Office

Medical terminology

Customer service

Scheduling system

Attention to detail

English proficiency

Education

High School diploma or equivalent

Specialized medical secretarial/medical office training

Tools

EPIC

Job description

UMass Memorial Health in Milford, MA seeks a detail‑oriented medical office assistant to provide essential secretarial and administrative support for a clinical office. You will handle patient registration, scheduling, records management, and front desk duties with a focus on accuracy and patient service.

The role requires a high school diploma or equivalent and specialized medical secretarial training, plus proficiency in MS Office and medical terminology.