Medical Office Coordinator – Front Desk & Scheduling

UMass Memorial Health; Milford (MA); On-site; USD 24,000 - 43,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Milford is seeking a detail-oriented Medical Office Secretary to provide secretarial and administrative support in a clinical setting. You will assist with patient registration, scheduling, billing, and records management while interacting with patients and staff.

The role requires high school education and medical office training, proficiency in MS Office, and familiarity with medical terminology. Experience with EPIC is preferred; remote work is not indicated.

Qualifications

• Proficient in MS Office applications.
• Knowledge of medical office practices and medical terminology.
• Good customer service and communication skills.
• Ability to use a computer-based patient scheduling/record/billing system.
• Strong attention to detail.
• Ability to read, write, and speak clearly in English.

Responsibilities

• Greets patients and/or visitors. Answers phone calls promptly and provides information or refers matters to appropriate resource.
• Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system. Obtains all necessary paperwork from each patient during the registration process. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
• Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information in to a computer-based system.
• Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system. Contacts patients to fill vacancies in clinical team’s schedules.
• Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit. Maintains orderly medical records and closes out medical record at the end of treatment. Coordinates retrieval of medical records.
• Maintains logs for requests for documents, reports and/or other media. Prepares documents, reports, and/or other media.

Skills

MS Office

Medical terminology

Customer service

Scheduling system

Attention to detail

English proficiency

Education

High School diploma or equivalent

Specialized medical secretarial/medical office training

Tools

EPIC

Job description

UMass Memorial Health in Milford is seeking a detail-oriented Medical Office Secretary to provide secretarial and administrative support in a clinical setting. You will assist with patient registration, scheduling, billing, and records management while interacting with patients and staff.

The role requires high school education and medical office training, proficiency in MS Office, and familiarity with medical terminology. Experience with EPIC is preferred; remote work is not indicated.