Medical Office Secretary: Patient Scheduling & Records

C260 UMass Memorial Health - Milford Regional Medical Center, Inc; Plummer's Corner (MA); On-site; USD 23,000 - 41,000; Full time

Job summary

UMass Memorial Health Milford Regional Medical Center seeks an administrative support professional for a medical office/clinic. Role requires basic medical office procedures and a full range of secretarial skills, interfacing with staff, patients, and visitors.

Required are a high school diploma or equivalent and medical secretarial training; proficient MS Office use and medical terminology knowledge; strong customer service and English communication; EPIC experience preferred.

Qualifications

• High School diploma or equivalent.
• Specialized medical secretarial/medical office training.
• Proficient in MS Office applications.
• Knowledge of medical office practices and medical terminology.
• Good customer service and communication skills.
• Ability to use a computer-based patient scheduling/record/billing system.
• Strong attention to detail.
• Ability to read, write, and speak clearly in English.

Responsibilities

• Greets patients and/or visitors and answers calls; provides information or referrals.
• Registers patients for visits; collects co-pays and maintains records.
• Verifies demographics and insurance information; enters data into scheduling system.
• Schedules new and recurring visits; manages appointment reminders and no-shows.
• Sets up medical records for new patients and maintains order in records.

Skills

MS Office

Medical terminology

Customer service

Communication skills

Scheduling system

Attention to detail

English proficiency

Education

High School diploma or equivalent

Specialized medical secretarial/medical office training

Tools

EPIC

Job description

UMass Memorial Health Milford Regional Medical Center seeks an administrative support professional for a medical office/clinic. Role requires basic medical office procedures and a full range of secretarial skills, interfacing with staff, patients, and visitors.

Required are a high school diploma or equivalent and medical secretarial training; proficient MS Office use and medical terminology knowledge; strong customer service and English communication; EPIC experience preferred.