Patient Scheduling Operations Lead

danafarber; Boston (MA); On-site; USD 95,000 - 115,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a Clinical Scheduling Lead to oversee day-to-day disease center scheduling and provide coverage and support to scheduling staff and management.

You will ensure patient scheduling aligns with guidelines and delivers superior service to patients, families, physicians, and staff while applying expert scheduling knowledge and maintaining HIPAA compliance.

Qualifications

• Expert scheduling knowledge and adherence to department guidelines.
• Ability to work with diverse patients, families, physicians, and staff.
• Confidentiality and empathy in patient interactions.
• Strong organizational skills and attention to detail.
• Problem solving and process improvement mindset.

Responsibilities

• Subject matter expert for all scheduling processes and procedures for assigned disease groups.
• Acts as primary resource for staff questions related to patient scheduling; coordinates with schedulers and clinic staff to resolve day-to-day issues.
• Negotiates with clinical teams to resolve scheduling barriers and works with management to prevent problems.
• Ensures scheduling is efficient while delivering excellence in patient contact experience.
• Leads disease-center training to staff to meet patient and department needs.

Skills

Time Management

Communication

Leadership

Critical Thinking

Quality Assurance

Job description

Dana-Farber Cancer Institute in Boston is seeking a Clinical Scheduling Lead to oversee day-to-day disease center scheduling and provide coverage and support to scheduling staff and management.

You will ensure patient scheduling aligns with guidelines and delivers superior service to patients, families, physicians, and staff while applying expert scheduling knowledge and maintaining HIPAA compliance.