Patient Scheduling Specialist: Oncology Care & Coordination

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks an Appointment Scheduler to manage established patient scheduling per department guidelines. The role emphasizes superior customer service to patients, families, physicians, and staff while coordinating with clinicians and care teams.

Located in Boston, the institute advances cancer research and patient care, aiming to provide inclusive, high-quality services. The hire will support clinical trial activity and ensure accurate billing processes within

Qualifications

• Bachelor’s degree preferred in health administration or related field.
• Up to 1 year of healthcare or customer service experience.
• Strong communication and customer service skills.

Responsibilities

• Schedule appointments for one physician to multiple care providers in accordance with department guidelines.
• Obtain detailed clinical information face-to-face, by telephone or electronically.
• Provide basic information regarding insurance referrals as needed.
• Serve as a liaison between patient, family, and provider.
• Perform independent patient and outside provider call triaging and direct patient flow.
• Recognize emergencies and respond using standard operating procedures.
• Prepare, open, and close provider schedules and handle daily schedule changes.

Skills

Multi-tasking

Communication skills

Customer service

Organizational skills

Computer skills

Education

Bachelor’s degree in health administration or related field

Job description

Dana-Farber Cancer Institute in Boston seeks an Appointment Scheduler to manage established patient scheduling per department guidelines. The role emphasizes superior customer service to patients, families, physicians, and staff while coordinating with clinicians and care teams.

Located in Boston, the institute advances cancer research and patient care, aiming to provide inclusive, high-quality services. The hire will support clinical trial activity and ensure accurate billing processes within